Mission | Vision | Value
About us
MISSION STATEMENT
Seeks to be the leading BPO and E-COMMERCE SUPPORT SOLUTION PROVIDER to be sought by SME to Large Companies. To work as a partner, entrusted to help their business attain its goal not only to save cost but to grow steadily and professionally.
VISION STATEMENT
Thaumazo Solutions Philippines will be the leading provider of BPO SOLUTION and MARKETING TOOLS PROVIDER which aims to help every business strengthen its goal in reaching INTENDED MARKET.
Core Value
The COMPANY works with PEOPLE that are EXPERIENCED and TRAINED WITH SPECIFIC SET OF ACTION who consistently believe that EXCELLENCE should be ACHIEVED in every project that we engage. The goal of why our service is availed by our clients is to help them translate their company’s mission and vision into reality and their need is the reason for our existence.
AREA WERE WE SERVE
Our Core Values
The Company
- Value the TRUST and CONFIDENCE of our CLIENTS
- Put INTEGRITY above all, considering all stakeholders receiving and giving the projects
- Ensure to understand the real need of the business and provide exactly what is necessary
- Respects every idea of entrepreneurs, institutions, and companies
- Exist to optimize every business and maximize its efficiency
Our People
- Respect every business transactions the company and the client has established
- Committed to maintain PROFESSIONALISM within their dealings
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Value the IMPORTANCE OF “SERVICE RECOVERY” which involves
1. Fixing the problem itself, and
2. Managing the Customer’s Feeling and reversing any damage brought by dissatisfaction on the product and services. - Trained to adhere BUSINESS FRIENDLY ATTITUDE towards INTERNAL and EXTERNAL CUSTOMER SERVICE with great understanding on the importance of this one.
- Each members of the organization signifies to play a good role in keeping the idea of EXCEPTIONAL INTERNAL CUSTOMER SERVICE for it is believed to be effective and believed when practice by everyone without considering the rank, role, and position in the organization, good customer service to external customer becomes excellent.
Why Philippines?
About
The Founder
Rosalie M. Pañares is the Chairman and CEO of Thaumazo Solutions and Thaumazo Express Transport Solutions, a graduate of Bachelor of Arts in Mass Communication, and has completed Professional Education, Specialized Course in AFNA, as well as Project Management Professional Course in UAE.
Being the founder, she has been providing consulting services for the countries – USA, United Kingdom, Australia, Canada, Singapore, Malaysia, UAE, Mauritius, Turks and Caicos, and West British Indies.
She is affiliated to different organizations providing leadership and consulting in the areas of Business Formation: Expansion in numbers or through Outsourcing Formula in the field of Corporate Set Up, BPO, Cooperative, Institution, Universities and Technical Vocational Schools in Philippines.
For more than 23 years, she has been conducting numerous training and consulting assignments in CRM, Operations Management, Customer Experience Management and Team Development, Data Analytics, and Operations Alignment. With this she gained extensive experiences as a Facilitator, Human Performance Strategist, Service Quality Management & Process Improvement. Under different practices and disciplines, she has been providing a cost efficient and an effective Business Plan through Partnerships and M&A.
She is a sought Speaker within the region and has conducted training and technical know-how on various aspects of Digital and Face to Face Marketing. Have spoken in numerous Universities, Technical Vocational School, Cooperative Meetings, Summit, Conferences and Team Buildings. Spearheaded in creating different programs focused on encouraging students from low income families to pursue its goal to achieve success through Education and have created a Scholarship Program.
As a Business Lead for Outsourcing Industry, she works in collaboration with the private and public sector in the industry to ensure that high impact projects particularly the SIPP or Student Internship Program in Philippines will create a strong partnership with private organizations benefiting two entities: Industry and Students.
It’s how well you did it.”
Founder
Joseph is a Bachelor of Science in Electrical Engineering grad with One Year Diploma in Traffic Planning and Engineering from University of the Philippines (Diliman).
He has a combined 30-years of experience in Logistics,Security Management, Traffic and Planning, Engineering, Entrepreneurship, Trading and Services. His background in logistics drives the company to have passion for quality meeting expectations that are crucial for this business. The documentation requirements and procedures are quite needed and the team is ensured provided with this training.
He leads the organization to achieve international supply-chain and in particular, on three of the most important aspects – logistics, security and compliance. Accurate, efficient and coordinated data management using state-of-the-art technology of our current time. His back ground when technology is not yet present has been the drive for the company to be adept into these criteria in delivering quality service when comSined with the current technology TEXTS has.
As a Business Leader for Thaumazo Solutions and Co-Founder, he works in collaboration with the private and public sector of the industry to ensure that high impact projects particularly the SIPP or Student Internship Program in Philippines as Industry Coordinator with SEEDS and other Scholarship Program Created become successful. His passion for advocacy in bringing the lives of the Filipino to the next level – is true to the advocacy TEXTS carries after it becomes incorporated. He has secured certain certification and Diploma in Special Courses that helps TEXTS achieve its Quality Service.
Co-Founder
